Customer Service Training 101: Quick and Easy Techniques That Get Great Results

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Customer Service Skills for Success (Connect, Learn, Succeed)

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

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Customer Service: A Practical Approach (6th Edition)

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Customer Service: Career Success Through Customer Loyalty (6th Edition)

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